Tuesday, May 22, 2012

What is Quality?

            Quality means the best product or service that is rendered.  It should be flawless and impeccable.  It should be able to stand out, when being compared to a similar kind.

            Quality in healthcare should basically meet customer expectations.  If the customer is not happy, then it will have a negative impact on the business.  Most individuals are inclined to go where there is superior customer service.  This is where he or she remembers receiving the best quality.  Most times people will return to places that uphold good quality morals.

            Most organizations goals and mission statement, reflects their quality and believe in the care that they are extending to their customers.  Hence, most companies in the healthcare setting are competing for quality of a product or service.  Competitors are making sure that their service stands out when dealing with customers.  Products are also of high quality, which gains customers trust and faithfulness to return for more in the future. 

In addition, many organizations are making an investment by providing training to employees that deal directly with customers.  This is done, so that employees can be fully equipped to provide the utmost quality of attention and care to their customers, either on the phone, face to face communication or through writing a letter.  Since, employees portrays what the company is about, this investment is well worth it.